Question 1

What is telecom billing software?

Accepted Answer

Telecom billing software automates invoice creation, payment processing and CDR (Call Detail Record) management, automating billing operations and reducing manual effort for accurate, efficient telecom service management.

Question 2

What features does your telecoms billing system offer?

Accepted Answer

Our system processes CDRs, rates calls and checks discrepancies in real time for accurate revenue management. It automated invoicing, integrates secure payments and supports multi-currency, multi-language billing. With advanced security, live monitoring, custom reporting and scalability, it ensures compliance and efficiency for growing businesses.

Question 3

How does your telecoms billing software integrate with external systems?

Accepted Answer

NEON SOFT effortlessly integrates with payment providers, CDR gateways and accounting platforms like QuickBooks and Zero. It automates data transfers, removing manual downloads or imports and offers one click synchronisation with external systems. Custom integration services are available to tailor connectivity to your business needs, enhancing efficiency and streamlining operations.

Question 4

How long does it take to migrate to NEON SOFT billing software?

Accepted Answer

The migration to NEON SOFT billing software takes 48 to 72 hours for server setup, with full onboarding completed within one week, including integration. This efficient transition minimises downtime, enabling your business to quickly benefit from optimised performance and simplify workflows.

Question 5

How does the system handle updates or upgrades without disrupting operations?

Accepted Answer

Upgrades to enhance system efficiency are uninterruptedly implemented without disrupting user environments, leveraging CentOS 9+, PHP, MySQL and Laravel for stable, uninterrupted transitions.

Question 6

How does your system ensure security and compliance?

Accepted Answer

NEON SOFT effortlessly integrates with payment providers, CDR gateways and accounting platforms like QuickBooks and Zero. It automates data transfers, removing manual downloads or imports and offers one click synchronisation with external systems. Custom integration services are available to tailor connectivity to your business needs, enhancing efficiency and streamlining operations.

Question 7

What is the pricing structure?

Accepted Answer

NEON SOFT offers flexible billing cycles tailored to your business needs, including monthly, quarterly or annual payment options, allowing you to choose a plan that aligns with your operational and financial preferences.

Question 8

Is Neon Soft a cloud-based or on-premise solution?

Accepted Answer

NEON SOFT offers both cloud-based (hosted) and on-premise solutions, providing flexibility to meet your business needs. Both options include a one-time server setup charge and fixed monthly, quarterly or annual subscription fees, tailored to your preferences.

Question 9

What support and training do you provide?

Accepted Answer

After setup, we host live training sessions to guide you through the system and address queries. Ongoing support is available through our ticket management system and dedicated Skype groups for urgent issues

Question 10

Can telecom billing software handle multi-currency billing?

Accepted Answer

Yes, NEON SOFT telecom billing software supports multi-currency billing, enabling you to manage and process invoices in various currencies for global customers effortlessly.

Question 11

What kind of reports can I generate?

Accepted Answer

You can generate detailed reports such as user analytics, revenue reports, CDR reports and custom reports, providing valuable insights into customer usage, financial performance and operational efficiency to support informed decision making.

Question 12

Why choose NEON SOFT?

Accepted Answer

NEON SOFT offers faster transaction processing, 99% uptime, automated workflows, enterprise grade security and a modern, intuitive interface. Features include a simplified UI for easy navigation, centralised configuration for system settings and an upgraded tech stack (CentOS 9+, PHP, MySQL, Laravel) for speed, scalability and compliance.