FAQs

Our system processes CDRs, rates calls and checks discrepancies in real time for accurate revenue management. It automated invoicing, integrates secure payments and supports multi-currency, multi-language billing. With advanced security, live monitoring, custom reporting and scalability, it ensures compliance and efficiency for growing businesses.

NEON SOFT effortlessly integrates with payment providers, CDR gateways and accounting platforms like QuickBooks and Zero. It automates data transfers, removing manual downloads or imports and offers one click synchronisation with external systems. Custom integration services are available to tailor connectivity to your business needs, enhancing efficiency and streamlining operations.

The migration to NEON SOFT billing software takes 48 to 72 hours for server setup, with full onboarding completed within one week, including integration. This efficient transition minimises downtime, enabling your business to quickly benefit from optimised performance and simplify workflows.

Upgrades to enhance system efficiency are uninterruptedly implemented without disrupting user environments, leveraging CentOS 9+, PHP, MySQL and Laravel for stable, uninterrupted transitions.

NEON SOFT effortlessly integrates with payment providers, CDR gateways and accounting platforms like QuickBooks and Zero. It automates data transfers, removing manual downloads or imports and offers one click synchronisation with external systems. Custom integration services are available to tailor connectivity to your business needs, enhancing efficiency and streamlining operations.

NEON SOFT offers flexible billing cycles tailored to your business needs, including monthly, quarterly or annual payment options, allowing you to choose a plan that aligns with your operational and financial preferences.

NEON SOFT offers both cloud-based (hosted) and on-premise solutions, providing flexibility to meet your business needs. Both options include a one-time server setup charge and fixed monthly, quarterly or annual subscription fees, tailored to your preferences.

After setup, we host live training sessions to guide you through the system and address queries. Ongoing support is available through our ticket management system and dedicated Skype groups for urgent issues

Yes, NEON SOFT telecom billing software supports multi-currency billing, enabling you to manage and process invoices in various currencies for global customers effortlessly.

You can generate detailed reports such as user analytics, revenue reports, CDR reports and custom reports, providing valuable insights into customer usage, financial performance and operational efficiency to support informed decision making.

NEON SOFT offers faster transaction processing, 99% uptime, automated workflows, enterprise grade security and a modern, intuitive interface. Features include a simplified UI for easy navigation, centralised configuration for system settings and an upgraded tech stack (CentOS 9+, PHP, MySQL, Laravel) for speed, scalability and compliance.