With the rise of 5G, IoT and data heavy services, telecom operators need billing solutions that not only handle high volumes but also adapt to dynamic pricing models. Mobile Call Detail Record (CDR) billing is the one in all solution for this but traditional systems often struggle to keep up with modern demands. NEON SOFT is a highly updated billing platform designed to simplify CDR billing through automation, precision and scalability. NEON SOFT cloud based infrastructure and automated workflows address these needs, ensuring effortless billing operations even as networks evolve. Let’s explore how NEON SOFT transforms this complex task into an automated, error free workflow.
A CDR is a data file containing granular details of telecommunication transactions, such as call duration, timestamps, data usage, SMS logs, destination numbers and service types. These records are generated every time a user interacts with the network, forming the foundation of billing, analytics and compliance. Telecom operators rely on CDRs to generate customer invoices, monitor network usage, detect fraud and optimise service plans. CDR billing matters for three reasons:
Accurate billing ensures customers are charged correctly, minimising disputes and revenue leakage caused by undercharging or overcharging.
Detailed records build trust by providing customers with clear, itemised breakdowns of their usage, fostering loyalty in competitive markets.
Analysing CDRs helps operators identify traffic patterns, peak usage times and underutilised resources, enabling smarter infrastructure investments.
Legacy billing systems face critical inefficiencies that lead to revenue loss and operational chaos:
Human intervention in CDR collection, validation and rating introduces delays and errors. Manual entry is time consuming and impractical for telecom operators handling millions of records daily. For instance, a mid-sized operator processing 10 million CDRs per day could waste hundreds of labor hours on repetitive tasks, increasing operational costs and error rates.
Complex pricing models such as tiered plans, promotional discounts and international roaming rates. Mismatched rate cards or delayed updates often lead to billing discrepancies. A single misconfigured rule can result in thousands of incorrect invoices, eroding customer trust and triggering regulatory penalties.
Disconnected systems create data silos, forcing teams to juggle multiple platforms for CDR processing, invoicing and reporting. This fragmentation complicates audits, delays issue resolution and hampers real time decision making.
As subscriber bases grow, legacy systems struggle to process high CDR volumes in real time. During peak hours, bottlenecks cause delayed invoicing, frustrating customers and straining cash flow.
NEON SOFT modern platform tackles these challenges with automation, AI driven analytics and a modular architecture designed for telecom agility.
NEON SOFT eliminates manual tasks by automatically ingesting CDR files from network devices, switches and third party vendors. Its system validates formats, cross checks metadata, rates usage and generates invoices without human intervention. For example, a European operator reduced billing cycles from 48 hours to 15 minutes by adopting NEON SOFT automation, slashing labor costs by 60%.
The platform supports real time charging for prepaid and hybrid plans, enabling customers to monitor usage, recharge instantly and avoid service disruptions. Real time balance updates and low balance alerts enhance user satisfaction and reduce churn.
From CDR generation to invoice delivery, NEON SOFT manages the entire billing cycle. It integrates with CRM, payment gateways and analytics tools, creating a unified ecosystem. For postpaid customers, the system auto generates PDF invoices with itemised usage, taxes and discounts, ensuring compliance with regional regulations.
NEON SOFT advanced parsing engine processes CDRs in multiple formats with 99.99% accuracy:
The system detects new CDR files , triggering automated workflows for rapid action.
Machine learning algorithms identify and eliminate duplicate records, preventing overcharging.
Invalid or corrupted CDRs are flagged in real time, allowing teams to resolve issues before invoices are generated. For instance, missing destination numbers or negative call durations are quarantined for review.
Customers receive SMS or app alerts when approaching data or call limits, reducing bill shock and support queries.
NEON SOFT empowers operators to design custom pricing models with a no code interface:
Create volume based plans like discounted rates for high usage customers or loyalty based incentives.
Apply dynamic rates for local, national and international calls. For example, operators can set lower rates for calls to partner networks or specific countries.
Offer discounted rates during off peak hours to balance network traffic.
NEON SOFT turns raw CDR data into actionable insights through interactive dashboards:
Generate hourly, daily or monthly reports on voice, SMS and data consumption for individuals, enterprises or regions.
Visualise network traffic trends through heatmaps and graphs to optimise capacity planning and marketing strategies.
Maintain a searchable database of past invoices with filters for date, customer ID or service type, simplifying dispute resolution.
Detect unusual usage patterns such as sudden spikes in international calls that may indicate fraud or system errors.
NEON SOFT prioritises data security and regulatory adherence with enterprise grade safeguards:
CDRs and customer information are protected with encryption during transit and storage.
The platform secures sensitive data, honors data deletion requests and provides opt out mechanisms for marketing communications.
Restrict billing data access to authorised personnel through multi factor authentication and granular permissions.
Track every login, rate change and invoice edit for transparency, with logs retained for seven years to meet regulatory requirements.
By adopting NEON SOFT, telecom operators unlock transformative advantages:
Automated rating and error detection ensure invoices reflect actual usage, reducing disputes by 90%.
Real time processing slashes billing cycles from days to minutes, improving cash flow and customer satisfaction.
The cloud native architecture handles millions of CDRs daily, scaling effortlessly during traffic surges or subscriber growth.
Reduced manual labor, fewer billing errors and optimised resource allocation lower operational expenses by up to 45%.
Mobile CDR billing no longer needs to be a cumbersome, error prone process. NEON SOFT automated platform simplifies every step to generating invoices while ensuring accuracy, scalability and compliance. With features like real time charging, AI driven anomaly detection and GDPR compliant security, NEON SOFT empowers telecom operators to focus on innovation, customer retention and revenue growth. As the industry evolves, NEON SOFT remains at the forefront, delivering future ready solutions that turn billing from a back office task into a strategic advantage.