• Created :Tue,09,2017
  • Last Updated:Tue,12,2020

Import Rules section allows you to perform certain actions on ticket when new ticket is created e.g. if you want to assign ticket with certain keyword to specific group you can setup rule here.


In order to add new rule click on Add New.



  • Setup Title and Description 
  • Add conditions see above for example
  • Add Action see above example
  • Click Save