Here you can setup QoS monitoring.
Adding New QoS
Click on Add QoS button to add new Qos alert. Fill all required Information and click on save button.
|Type||ACD or ASR
|Name||A logical name of this alert (this name will also be the email subject)|
|Active||On or Off|
|Send Email To||Email will be sent to specified email addresses (comma separated)|
|Low Value (minutes)||Low value in minutes to raise alert|
|High Value (minutes)||High value in minutes to raise alert
|Alert Criteria||You can setup alert on any one of the below
|No Of Calls||Optional. System will raise alert on specified no of connected calls|
|Period||How often you want to send alerts|
|Interval||Interval based on period
|Day||Days of the week on which you want to send alerts|
|Time||Select time at which you want to start sending alerts|