Support Ticket Management System is a state of the art feature specially build to match your business need while working in the same environment. We are helping to improve communication and above all, we are working together to help turn interactions into lasting relationships.
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Define SLA rules for each department, escalate support tickets to higher levels if not responded on time.
Setup support ticket priorities, you can choose whether to give the customer option to escalate ticket or leave this option for staff/automation only.
Allow staff members to subscribe to ticket email notifications on each thread they work on. Staff members will receive notifications about important support tickets events.
Define ticket statuses that work for your industry, change statuses as and when needed.
You and your staff members can reply to support tickets virtually from anywhere, just reply to email notification to have a reply added to the ticketing system.
Learn which customer sent an email, what submission method he used, edit ticket CC list.
