CHYMA is an Australia-based company providing specialized services that rely on accurate subscription management and recurring billing. Due to the nature of their business, CHYMA works with multiple suppliers and handles complex monthly subscription data, making billing accuracy and flexibility critical to their operations.
Before partnering with NEON, CHYMA was facing several operational challenges:
➣ Highly complex charging structure: CHYMA’s pricing and billing logic differed significantly from standard billing models and could not be handled by off-the
shelf solutions.
➣ Multiple supplier subscription files: Each month, CHYMA received subscription and usage files from suppliers in different formats, making automation difficult.
➣ RTU file inconsistencies: The RTU files provided by suppliers varied in structure and data fields, requiring extensive customization.
➣ Manual recalculations: Charges needed to be recalculated based on CHYMA’s internal business rules before invoices could be generated, increasing the risk of
errors and delays.
NEON worked closely with CHYMA to design and implement a fully customized billing solution tailored to their unique requirements:
➣ Custom billing logic: Bespoke logic was developed to support CHYMA’s non-standard charging structure, ensuring accurate calculations.
➣ RTU file customization: Multiple RTU file formats received from different suppliers were standardized, enabling smooth data ingestion into the system.
➣ Recurring charge processing: The system was configured to process monthly recurring charges from suppliers and map them correctly to customer accounts.
➣ Automated recalculation engine: Charges were recalculated automatically according to CHYMA’s specific billing rules before invoice generation.
➣ Flexible system configuration: Multiple configurations and enhancements were implemented to align the platform precisely with CHYMA’s workflows.
Our team followed a structured and collaborative approach:
➣ In-depth analysis: Reviewed supplier RTU files and billing logic to understand all data structures.
➣ Close coordination: Worked closely with CHYMA to define recalculation rules and ensure accuracy.
➣ Incremental development: Developed and tested customized file formats step by step to ensure smooth implementation.
➣ Continuous refinements: Made ongoing improvements based on real billing scenarios and operational feedback.
➣ Minimal disruption: Ensured a smooth process while delivering a highly reliable billing system.
With NEON’s customized solution in place, CHYMA achieved:
➣ Accurate and automated billing despite complex charging models
➣ Reduced manual effort in processing supplier subscription files
➣ Improved billing reliability through standardized RTU formats
➣ Scalable operations capable of handling new suppliers and file structures
The solution empowered CHYMA to manage complex recurring billing with confidence and efficiency.
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