Wavetel is a well-established telecom provider in the UK, offering hosted phone systems, connectivity and managed voice services to businesses across the country. Their focus on reliable communication services makes them a trusted partner for many organisations.
Before partnering with NEON, Wavetel was struggling with several operational bottlenecks. Their billing process relied heavily on manual work, including extensive data entry and constant spreadsheet updates.
Because of these slow workflows, invoices were often delayed, meaning customers received their bills later than they should. These late invoices led to delayed payments, which disrupted cash flow and added significant pressure on the finance team.
Every month, staff spent long hours chasing data, correcting errors and following up on outstanding payments, time that could have been used for business growth or improving customer experience.
NEON introduced a fully automated and efficient billing system tailored for Wavetel’s operations. The platform automated the ingestion of usage and call records, reducing manual entry to zero. Billing was scheduled to run on the 1st of every month, ensuring invoices were consistently delivered on time.
NEON also provided customer dashboards and portals that offered full transparency into usage, charges and payment status. With real-time analytics and alerts, Wavetel could quickly identify late payers and take proactive action.
The solution was seamlessly integrated with Wavetel’s existing systems, minimizing any disruption during implementation.
The results were immediate and transformative for Wavetel. Manual billing tasks were eliminated, freeing up valuable staff time. Invoices began going out exactly on schedule, leading to faster, more predictable payments.
This consistency improved cash flow and reduced late payment occurrences. Customers were more satisfied thanks to transparent and timely billing. With fewer errors and delays, the finance team was able to shift from reactive follow-ups to more strategic financial planning and management.
We have been a cusomer of NEON billing from last 7 years and using it for all of our WLR, Broadband , Mobile and Cloud Hosted VOIP. I would rate them 5star for the support they have provided us over the years and also custom development they have carried out in platform to fit our needs.
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