Case Study Nuxiba

Challenges

The customer’s existing billing infrastructure faced multiple performance and scalability issues: 

● Massive data load: Millions of CDRs per month overwhelmed their legacy system, causing slow processing and frequent delays. 

● Complex rating logic: They required unique, multi-layered rating rules for different services and clients, which traditional systems 
   couldn’t easily support. 

● Customization requirements: They needed highly customized invoices, reports, and integrations tailored to their internal processes
   and client needs. 

● Limited flexibility: Any small change in pricing, service plans, or data flow required significant manual intervention. 

Overall, the lack of scalability and flexibility was limiting their business growth and service reliability. 

NEON Deployment & Solution

NeonSoft’s technical team conducted a detailed assessment of the customer’s workflows, data volume, and rating structure. Based on this, we implemented a customized deployment of NEON, designed to handle their high-performance billing needs efficiently. 

Key highlights of the deployment include: 

● Custom Rating Engine: Developed specialized rating logic within NEON to automate complex service calculations. 

● CDR Optimization: Enhanced the system’s ability to process millions of records quickly and accurately. 

● Tailored Reporting & Invoicing: Built dynamic invoice templates and financial reports reflecting the customer’s branding and business structure. 

● Seamless Integration: Connected NEON with their CRM, accounting, and provisioning systems to ensure smooth data synchronization. 

● Scalable Infrastructure: Configured NEON’s infrastructure to scale effortlessly as data volumes grow, ensuring stability and speed. 

Through this deployment, NEON transformed their billing operations into a fully automated, high-performance environment.

Results

Since implementing NEON, the customer has achieved: 

● 60% faster CDR processing time 

● Accurate and automated billing with minimal manual intervention 

● Real-time reporting and data visibility for improved decision-making 

● Enhanced customer satisfaction due to timely and transparent invoicing 

● Operational scalability  easily handling millions of invoices per month 

The customer continues to scale confidently with NEON, benefiting from consistent performance, flexibility, and ongoing support from the NeonSoft team. 

Conclusion

This successful deployment demonstrates how NeonSoft empowers telecom and service providers to overcome large-scale data challenges with a robust, intelligent, and customizable billing platform. With NEON, even the most complex rating structures and high-volume operations become seamless, efficient, and scalable.