Reliable connectivity underpins almost every aspect of modern business operations, from customer communication to cloud-based services and digital transformation initiatives. For organisations delivering broadband, leased lines or other network services, managing connectivity data alongside billing and customer records can be complex. The integration of NEON SOFT with Openreach addresses this challenge by bringing network service information and billing processes into a single, unified platform.
By combining Openreach’s nationwide access network with NEON SOFT’s powerful billing and business management capabilities, service providers gain greater accuracy, visibility and operational efficiency across their connectivity workflows.
Openreach operates and maintains the largest digital access network in the United Kingdom. As a legally separate subsidiary of BT Group, it is responsible for building, maintaining and managing the physical infrastructure that enables broadband and telephone services across the country.
More than 650 providers rely on Openreach infrastructure to deliver services on a wholesale basis. Its expanding full-fibre network supports ultrafast broadband, remote working, cloud platforms and advanced digital applications.
NEON SOFT is a comprehensive billing and business management platform designed for telecom, subscription-based and service-driven organisations. It automates invoicing, payments, customer accounts, usage tracking and reporting.
By acting as a single source of truth, NEON SOFT centralises customer data, service records and financial information, reducing errors and manual effort.
The integration aligns Openreach connectivity data with the billing lifecycle, allowing organisations to manage services and invoicing from one platform.
Openreach service data flows directly into NEON SOFT, linking usage and service records to customer accounts and billing rules for accurate invoicing.
All contracts, billing history and connectivity details are accessible in one place, enabling faster support and clearer customer communication.
Combined reporting provides insights into service usage, performance and revenue, supporting better decision-making and pricing strategies.
Automated workflows for activations, renewals and billing reduce administrative effort and improve scalability.
The integration of NEON SOFT with Openreach delivers tangible value for organisations operating in the UK telecoms ecosystem. Key benefits include improved billing accuracy, better visibility of customer and service data, streamlined operations and enhanced reporting capabilities. By centralising connectivity and financial data, businesses are better equipped to manage complex service environments while maintaining transparency and control.
As demand for high-speed connectivity continues to grow, service providers need systems that can scale with increasing data volumes and service complexity. The NEON SOFT and Openreach integration provides a robust foundation for managing connectivity-driven services efficiently, accurately and with confidence.
By unifying network infrastructure data with billing and business management processes organisations can deliver a smoother customer experience while supporting long-term operational success.
Openreach service identifiers, provisioning status, contract references and usage-related data are synchronised and linked directly to NEON SOFT billing records.
Service data is automatically mapped to predefined billing rules, ensuring invoices are generated based on live connectivity records rather than manual inputs.
Yes. Activations, upgrades, downgrades and cessations from Openreach update customer accounts and billing workflows in NEON SOFT in real time.
The platform delivers consolidated reports combining connectivity performance, service usage and billing data to support strategic decisions.