The partnership between NEON SOFT and Giacom marks a transformative step in the UK telecom industry. Giacom, a leader in billing automation across sectors like education, retail, social care and logistics, now integrates effortlessly with NEON SOFT telecom billing software. This collaboration simplifies billing processes, enhances accuracy and improves customer satisfaction.
Managing call data records is an important factor for ensuring that customers are billed fairly and transparently. Mobile CDR billing and processing of call records help providers charge customers correctly based on real time usage. This feature improves operational efficiency and enhances customer trust by delivering precise invoices. Each tariff is applied precisely, making billing easier to understand.
● Ensures real time, error free call data processing
● Reduces revenue leakage through billing disputes and inaccuracies
● Strengthens customer trust through transparency
Branding and personalisation enhance professionalism. Customised invoices ensure clarity, simplify payments and improve communication, boosting customer satisfaction while reducing disputes.
● Guarantees correct tariff application
● Improves billing transparency and fairness
● Reduces customer complaints related to incorrect charges
Branding and personalisation ensure professionalism. Customised invoice templates enhance clarity, streamline payments and improve communication, boosting customer satisfaction while reducing disputes.
● Enables branded, professional invoices
● Simplifies invoice generation for multiple clients
● Reduces customer confusion with clear statements
Self service portals boost engagement, allowing users to manage accounts, view bills and resolve queries, reducing support workload and enhancing customer loyalty.
● Reduces support team workload
● Enhances customer satisfaction and independence
● Provides 24/7 account access for customers
Unified billing consolidates charges into one clear invoice, enhancing transparency, reducing disputes and simplifying the payment process for better customer understanding.
● Combines multiple charges into one bill
● Reduces billing disputes and confusion
● Improves customer understanding of expenses
Drag and drop functionality simplifies CDR report customisation, enhances workflow efficiency, provides deeper insights into mobile usage and ensures accurate billing.
● Drag and drop feature simplifies report customisation
● Provides comprehensive insights into mobile usage
● Enhances billing accuracy and efficiency
Flexible contracts and tailored tariffs provide personalised solutions, enhancing customer satisfaction, boosting retention and giving telecom providers a competitive advantage.
● Supports flexible, tailored pricing plans
● Enhances customer satisfaction with personalised options
● Increases retention by offering adaptable solutions
Automated sales workflows accelerate quote generation, automate contracts, improve lead management, boost customer acquisition, enhance efficiency and drive revenue growth.
● Speeds up contract processing and approvals
● Automates quote generation for faster sales
● Improves customer acquisition with seamless workflows
Transparent billing clarifies one-time and recurring costs, helping customers make informed decisions while ensuring steady revenue and reducing disputes.
● Clearly distinguishes between one-time and recurring costs
● Helps customers plan expenses more effectively
● Reduces billing related complaints and confusion
The NEON SOFT and Giacom integration redefines telecom billing with automation, precision and customisation. By automating workflows, enhancing billing accuracy and reducing manual intervention, telecom providers can automate operations, maximise profitability and focus on innovation and growth. Features like automated mobile CDR processing, customised invoice templates and a drag and drop mobile CDR report generator empower businesses with efficiency, clarity and superior customer service.