Reliable connectivity is the backbone of modern business operations, enabling communication, service delivery and digital transformation. Integrating NEON SOFT with Openreach’s network services creates a powerful infrastructure that helps businesses manage connectivity-related billing and customer service with greater accuracy and efficiency.
Openreach operates and maintains the largest digital access network in the United Kingdom, providing the physical broadband and telephone infrastructure used by hundreds of communications providers to deliver services to homes and businesses across the country. This network includes fibre-optic and copper cabling that connects end users to service providers. The integration with NEON SOFT brings connectivity data and service usage into a centralised platform, making it easier for businesses to unify operational workflows.
NEON SOFT is a comprehensive billing and business management platform designed for telecom, subscription and service-driven organisations. It automates essential functions including invoicing, payment management, customer account control, product usage tracking and financial reporting. Organisations benefit from having a single source of truth for customer data, financial information and service records, which reduces manual effort and improves operational accuracy.
Openreach is a legally separate subsidiary of BT Group responsible for building, maintaining and managing the UK’s digital access network infrastructure. It connects homes, businesses, public services and organisations to the wider telecommunications ecosystem through broadband, fibre-optic and telephone lines. Openreach supplies this infrastructure to more than 650 communications providers on a wholesale basis, ensuring fair and open access under UK telecoms regulations.
The company’s full-fibre network continues to expand, bringing high-speed connectivity to millions of premises across the UK. This investment in ultrafast broadband supports digital transformation, remote working, cloud services and advanced business applications. All of which produce valuable usage and connectivity data.
Integration between NEON SOFT and Openreach focuses on synchronising connectivity and service information with the billing lifecycle, enabling businesses to operate more efficiently and transparently.
Usage information from services delivered over the Openreach network, such as broadband throughput or leased lines provision, flows into NEON SOFT for accurate billing. This reduces manual reconciliation and ensures customers are invoiced based on actual service delivery data.
All service details, customer contracts, and network-related records are managed within NEON SOFT. Teams can access service performance and billing history in one place, enabling faster support and clearer communication with customers.
The combination of Openreach connectivity metrics and NEON SOFT’s analytics tools allows businesses to generate consolidated reports, helping them understand service usage patterns and support strategic decision-making.
Automating workflows related to service activations, renewals, and billing events reduces administrative tasks, freeing teams to focus on growth and customer satisfaction.