The telecom industry thrives on efficiency, scalability and effortless operations. For Genband users, managing complex billing processes can be a challenge without the right tools. That’s where NEON SOFT steps in. A next generation telecom billing solution designed to automate operations, reduce manual work and enhance customer satisfaction.
In this blog, we will explore why Genband users are switching to NEON SOFT for automated billing, scalability and unmatched flexibility.
Genband (now part of Ribbon Communications) is a leading provider of real time communication solutions, offering VoIP, UCaaS and CPaaS services. Telecom providers and resellers rely on Genband for:
● Session Border Control
● Cloud based communication services
● Enterprise VoIP solutions
NEON SOFT is a cloud based telecom billing and revenue management platform designed to handle complex billing structures effortlessly. It integrates effortlessly with Genband, providing:
Simplify your billing cycle with instant invoice generation, customisable templates and automated payment reminders to ensure timely collections and reduce delays.
Minimise revenue leakage by automatically suspending services for overdue accounts, with configurable grace periods and instant notifications to customers before action is taken.
Create tailored pricing models for different customer segments, including prepaid, postpaid and hybrid plans, with dynamic discounts and promotional offers.
Eliminate manual errors by automatically importing Call Detail Records (CDRs) from Genband, ensuring precise billing, fraud detection and real time usage analytics.
Unlike traditional billing systems, NEON SOFT is built to adapt to evolving telecom needs. Key differentiators include:
Manage diverse telecom services under a single platform, eliminating the need for multiple billing systems while ensuring accurate revenue tracking across all service types.
Generate professional, branded invoices with dynamic tax rules based on regional regulations, reducing compliance risks and manual adjustments.
Access live dashboards with granular analytics on revenue, usage trends and customer behavior to optimise pricing strategies and operational efficiency.
Effortlessly connect NEON SOFT with Genband, CRM, ERP and payment gateways for end to end automation without disruptive middleware or manual data transfers.
Genband supports high volume communication services, but billing for these services can be complex. NEON SOFT simplifies this with:
Eliminate manual CDR uploads by automatically processing call records in real time, ensuring billing accuracy and reducing delays in invoicing.
Design tailored pricing models for enterprises, SMBs and retail customers with flexible tiers, volume discounts and promotional campaigns.
Configure rules to suspend services for non payment after grace periods, minimising revenue loss while maintaining transparency with automated customer alerts.
Manual billing processes are time consuming and error prone. NEON SOFT automates:
Schedule automated invoicing cycles with dynamic templates, partial billing and prorated charges for mid cycle upgrades/downgrades.
Send personalised reminders through email/SMS, escalate notifications for overdue payments and automate late fees to improve collections.
Stay audit ready with automated tax calculations, jurisdiction specific rules and downloadable reports for filings.
● Automated billing eliminates repetitive tasks
● Auto account blocking ensures timely payments
● Automated CDR import removes manual data entry
● Scales effortlessly and adapts from small to large telecom needs
● Cloud powered with no hardware limits, adjusts instantly
● Always reliable during traffic spikes
● Transparent billing reduces disputes
● Instant invoicing improves trust
● Flexible payment options increase satisfaction
The telecom industry is evolving and so should your billing system. NEON SOFT ensures:
● Smooth upgrades without downtime
● Automated analytics for smarter decisions
● Compliance with the latest regulations
Ready to upgrade your telecom billing? Book a free consultation with our experts to see how NEON SOFT can transform your Genband billing processes.