Overview of Bicom Systems in the VoIP Landscape

Bicom Systems is a leading provider of the VoIP industry, offering unified communication platforms globally.  However, as customer bases grow, manual billing processes can stifle scalability and operational agility.

The Role of Accurate Billing in VoIP Businesses

Accurate billing is non-negotiable for VoIP providers. Automated billing ensures transparency, timely payments, and the ability to scale without administrative hurdles.

Challenges of Native Bicom Billing

Bicom Systems native billing tools struggle with automation, forcing manual processes for subscriptions, taxes, and reconciliation. Such as:

1. Limited Automation Features

  • Manual subscription management and prorated charges.
  • Time-consuming tax and currency calculations.
  • Increased risk of human error and delayed invoicing.

2. Manual Reconciliation and Reporting Gaps

  • Discrepancies between CDRs and invoices.
  • Lack of real-time revenue tracking.
  • Inefficient audit trails and delayed financial reports.

Why Choose NEON SOFT for Bicom Billing Integration

NEON SOFT seamlessly integrates with Bicom’s ecosystem, offering real-time data sync, scalable architecture, and automated workflows to eliminate manual tasks and accelerate billing accuracy for VoIP providers.

1. Compatibility with Bicom Systems

NEON SOFT integrates effortlessly with Bicom’s ecosystem, including PBXware and Fusion, eliminating the need for third-party middleware.

2. Real-Time Data Sync and Monitoring

NEON SOFT updates billing data instantly, ensuring invoices reflect the latest usage and plan changes. Disputes drop and payments accelerate.

3. Scalable Billing Architecture

From startups to enterprises, NEON SOFT adapts to your needs with multi-currency support, tiered pricing, and cloud-based infrastructure.

Key Features of NEON SOFT for Bicom Users

NEON SOFT empowers Bicom users to simplify operations, reduce errors, and gain actionable insights into customer usage and revenue trends.

1. Auto Import Data

NEON SOFT auto imports customer data, usage records and plan changes from Bicom Systems, eliminating manual entry and ensuring billing accuracy. Automated processes save time and reduce errors.

  • Smooth sync with Bicom Systems for real-time updates.
  • Automatic validation to prevent duplicate/incorrect entries.
  • Historical data tracking for audits and reporting.

2. Automated Invoice Generation

Generate precise, branded invoices in seconds with dynamic pricing and discounts. Schedule automated delivery via email or portals, reducing administrative tasks and ensuring timely billing.

  • Branded templates with logo and colors.
  • Scheduled recurring invoices and prorated charges.
  • Multiple payment gateway integrations.

3. CDR Parsing and Detailed Analytics

NEON SOFT converts raw CDRs into actionable insights, revealing peak usage times, high-value clients, and cost trends.

  • Accurate cost calculations from raw data.
  • Insights into peak usage and client behavior.
  • Customisable dashboards for real-time monitoring.

4. Call Rating

NEON SOFT analyses call duration, destination and peak times to apply accurate charges. Customisable rules ensure transparent pricing for clients and optimised revenue.

  • Dynamic pricing based on call type, destination and accurate peak-time charges.
  • Customisable for transparent pricing.
  • Real-time call cost calculations for users.

5. Alerts and Notification

Stay updated with automated alerts for payments, system maintenance and plan renewals. Receive instant fraud notifications for suspicious activity. Proactive updates reduce risks, prevent delays and keep customers informed. No manual follow-ups needed.

  • Real-time fraud detection for unusual call patterns and high spend.
  • Escalation alerts for unresolved issues like unpaid invoices.

6. Prepaid Customer Support

NEON SOFT automates prepaid balance tracking, low credit alerts and real time usage deductions, resolving account issues like service disruptions. Customers receive instant alerts for top ups, while self service portals empower them to manage balances proactively.

  • Auto-cut off for zero-balance accounts to prevent losses.
  • Multi-channel notifications like SMS, email, in-app for top-ups.

7. Account Blocking in Bicom

NEON SOFT automates suspensions based on predefined rules, reducing administrative workload and improving cash flow.

  • Auto-blocking for overdue invoices.
  • Customisable grace periods before suspension.
  • Instant reactivation upon payment confirmation.

8. Multi Tenant Billing Support

Manage franchises and departments from a single dashboard while automating revenue sharing and commissions.

  • Centralised management for departments.
  • Automated commission calculations.
  • Custom pricing tiers for different client segments.

9. Recurring Charges

NEON SOFT automates recurring billing with proration, ensuring accurate and timely charges.

  • Scheduled invoicing for subscriptions.
  • Prorated adjustments for mid-cycle changes.
  • Automated reminders for upcoming renewals.

White Labeling Benefits

Branding and Custom Portal Capabilities

White label the billing portal to match your brand, offering clients a seamless experience while reinforcing professionalism.

  • Fully branded client portals.
  • Self-service payment and usage tracking.
  • Enhances brand credibility and customer experience.

Conclusion

How NEON SOFT Complements Bicom Systems

NEON SOFT effortlessly complements Bicom Systems by automating billing workflows, eliminating manual errors, and accelerating payment cycles. Enhance efficiency, reduce costs, and empower your team to focus on strategic growth.

Invitation to Book a Free Demo

Ready to revolutionise your billing workflow? Book a free demo today to experience efficiency and growth.